Last updated: March 24, 2016
This policy is effective from 3/24/2016.
We collect and maintain the following types of donor information when it is voluntarily provided to us:
- Contact information such as name, address, telephone number and e-mail address
- Giving information
- Information on events attended, publications received and special requests for program information
- Information provided by the donor in the form of comments and suggestions
This confidential information is kept on file for IRS purposes. It is also used to analyze overall giving patterns in order to make more accurate budget projections, as well as to understand donors’ interests in our mission and to update them on the organization’s plans and activities. This information is shared with staff, board members, volunteers and consultants only on a confidential and need-to-know basis.
We do not sell, rent, trade or share our donor list with any other organization. We never send out mailings on behalf of other organizations.
When you provide us payment information in order to process a donation or otherwise engage in a financial transaction, this information is encrypted, using reasonable, industry-standard security measures, and is used (generally by our third party vendors) only to fulfill your gift. Your payment information is only retained for the life of the active payment plan and is removed and destroyed thereafter.
Refund requests may be submitted using the information request form on this page, or by contacting us at the information listed on our Contact Us Page.
Refunds of donations will be given upon request within 5 business days of the transaction. Refunds will be made by a mailed check, within 30 days of donor request. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database.
Monthly Recurring Donations
Refunds of only the most recently completed transaction will be given upon request within 5 business days of the transaction. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database.
Event Registration Fee
Refunds of the cost of registration for any of our events will be given upon request no later than 48 hours before the start date and time, up to the tax deductible amount of the transaction. Refunds will be made by a mailed check, within 30 days of donor request. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database.
Discontinuing Contact Upon Request
It is our policy to communicate with donors according to their expressed preferences whenever possible. We will discontinue or change the method used to contact any person upon that person’s oral or written request directed to the organization, its professional fundraiser, or other agent.
We shall maintain a record of all requests by persons who indicate to us, our professional fundraiser, or other agents, that they do not wish to be contacted by or on behalf of Entrust Community Services.
This policy does not prohibit contact by an individual or group voluntarily soliciting on our behalf, even if the person being contacted has requested to be placed on the “do not contact list.”
Upon a person’s (or a person’s authorized representative’s) request that we discontinue further contacts, the person’s name and address will be promptly modified in our donor database to ensure that no further contact is made with the person. We will also take steps to ensure that no further contact is made with the individual and that the person’s name is removed from any external databases or records under our control.
We will maintain an electronic record of all requests for discontinuance of contacts, effective with the adoption of this policy by our board of directors. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database. The records of persons who have made such a request will be maintained by us to the extent necessary for legal or liability purposes.
Donor Bill of Rights
We subscribe to the Donor Bill of Rights, which was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
I. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
II. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
III. To have access to the organization’s most recent financial statements.
IV. To be assured their gifts will be used for the purposes for which they were given.
V. To receive appropriate acknowledgement and recognition.
VI. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
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