Donor Privacy Policy

Donor Privacy Policy

Last updated: March 24, 2016

This Donor Privacy Policy sets out how Entrust Community Services (“us”, “we”, or “our”) uses and protects any information that you give us when you submit payment as a donation to us by using https://entrustcs.org/ (“this website”).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified (“Information”) when using this website, then you can be assured that it will only be used in accordance with this Donor Privacy Policy. When we contact you via email using the information provided on a submitted form, you will be given the option to discontinue future email communications from us.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Your continued use of this website after we post any modifications to the Donor Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Donor Privacy Policy.

This policy is effective from 3/24/2016.

Donor information

We collect and maintain the following types of donor information when it is voluntarily provided to us:

  • Contact information such as name, address, telephone number and e-mail address
  • Giving information
  • Information on events attended, publications received and special requests for program information
  • Information provided by the donor in the form of comments and suggestions

This confidential information is kept on file for IRS purposes. It is also used to analyze overall giving patterns in order to make more accurate budget projections, as well as to understand donors’ interests in our mission and to update them on the organization’s plans and activities. This information is shared with staff, board members, volunteers and consultants only on a confidential and need-to-know basis.

List sharing

We do not sell, rent, trade or share our donor list with any other organization. We never send out mailings on behalf of other organizations.

Payment Information

When you provide us payment information in order to process a donation or otherwise engage in a financial transaction, this information is encrypted, using reasonable, industry-standard security measures, and is used (generally by our third party vendors) only to fulfill your gift. Your payment information is only retained for the life of the active payment plan and is removed and destroyed thereafter.

Refund Policy

Refund requests may be submitted using the information request form on this page,  or by contacting us at the information listed on our Contact Us Page.

Donations

Refunds of donations will be given upon request within 5 business days of the transaction. Refunds will be made by a mailed check, within 30 days of donor request. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database.

Monthly Recurring Donations

Refunds of only the most recently completed transaction will be given upon request within 5 business days of the transaction. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database.

Event Registration Fee

Refunds of the cost of registration for any of our events will be given upon request no later than 48 hours before the start date and time, up to the tax deductible amount of the transaction. Refunds will be made by a mailed check, within 30 days of donor request. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database.

Discontinuing Contact Upon Request

It is our policy to communicate with donors according to their expressed preferences whenever possible. We will discontinue or change the method used to contact any person upon that person’s oral or written request directed to the organization, its professional fundraiser, or other agent.

We shall maintain a record of all requests by persons who indicate to us, our professional fundraiser, or other agents, that they do not wish to be contacted by or on behalf of Entrust Community Services.

This policy does not prohibit contact by an individual or group voluntarily soliciting on our behalf, even if the person being contacted has requested to be placed on the “do not contact list.”

Upon a person’s (or a person’s authorized representative’s) request that we discontinue further contacts, the person’s name and address will be promptly modified in our donor database to ensure that no further contact is made with the person. We will also take steps to ensure that no further contact is made with the individual and that the person’s name is removed from any external databases or records under our control.

Permanent Record

We will maintain an electronic record of all requests for discontinuance of contacts, effective with the adoption of this policy by our board of directors. Oral requests will be noted in writing by our staff and then permanently recorded in the electronic donor database. The records of persons who have made such a request will be maintained by us to the extent necessary for legal or liability purposes.

Donor Bill of Rights

We subscribe to the Donor Bill of Rights, which was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:

I. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

II. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

III. To have access to the organization’s most recent financial statements.

IV. To be assured their gifts will be used for the purposes for which they were given.

V. To receive appropriate acknowledgement and recognition.

VI. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.

VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.

VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.

IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.

X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

 

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